Leading CRM agency boosting D2C e-commerce brands with customized retention strategies. We turn restricted categories into high-performing loyalty machines.














Retention strategies that lift repeat purchases, customer lifetime value and engagement, made for restricted B2C businesses.
Klaviyo is our only CRM. We've worked with nothing else since 2020.
From sales pushes to education, inspiration and launches, planned monthly.
Pre- and post-purchase flows, built sharp and personalized down to the detail.
Pop-ups, embedded forms or landing pages: we optimize your whole lead funnel.
WhatsApp & Telegram: community, closeness and real revenue, all in one underused channel.
Push leads complement campaigns and core flows. Underrated tool.
Short, direct SMS for order updates and campaigns. Quietly drives real revenue.
Points, tiers and rewards that turn buyers into loyal repeat customers.
Planning, design and delivery for print that still lands in a mailbox.
We only work with brands that operate fully within the law. Every client is licensed, age-verified and compliant with the regulations in their market.
16 years of email marketing experience, distilled into every send.
Our focus is on the perfect email marketing experience and other CRM channels. On-page SEO and the rest, we leave to others.
Unlock the subconscious and drive more conversions with consumer psychology and neuromarketing principles baked into every send.
Turn clicks into conversions with high-CTR templates: clean layouts, sharp focus and one consistent thread all the way through.
Transform data into action with smart segmentation, ultra-personalized experiences and constant A/B testing.
Unlock the gateway to high open rates with clean list health, deliverability mastery and VMC/BIMI setup for bigger brands.
From mobile to dark mode, every email is built and tested for perfect presentation in any inbox, on any device.
We use Claude and the latest LLMs to speed up copy and design, always paired with a human check from our own strategists.
Direct access to strategists and copywriters who work like an extension of your own team, delivering independently and reliably.
See visible results from month one, then sustainable revenue growth built for the long term, tracked every step of the way.
15+ languages, each one compliance-first and properly localized, not just translated.
A clear split of responsibilities from day one, so nothing falls through the cracks between your brand and your new CRM team.
























We work with D2C e-commerce brands in regulated European categories, including cannabis, tobacco, snus, nicotine pouches, nutraceuticals, vapes and other markets where platform restrictions make generic agencies nervous. We also have years of experience with supplement, beauty, food & drink brands and much more, but we've deliberately specialized in regulated categories. Size isn't a factor either: we work with brand-new brands that don't have a revenue history yet, all the way up to established 7-figure brands. If you're unsure whether you fit, just reach out. We'll give you a straight answer, no sales pitch.
Klaviyo is our main CRM and where we do our deepest work, our full attention instead of split focus across 5 tools. That said, for smaller brands Omnisend is a perfectly solid platform too, so switching to Klaviyo isn't always necessary. We're happy to work within Omnisend if that's what fits your size and budget, and can advise if and when a move to Klaviyo would actually pay off.
We recommend a 3-month runway for a proper, long-term setup, but you'll see uplift from month 1. Month 1: full account setup, including basic flows, first campaigns and initial A/B tests, already driving revenue as they go live. Month 2: flows expanded, testing deepened, results building, regular campaigns running. Month 3: scaling up, adding further CRM channels like SMS, WhatsApp or push. The work pays off from day one, not just once the full setup is finished.
Yes. Every send is written and designed in-house, human-finalized only, built on neuromarketing principles with a clear structure, and shaped around your brand identity and voice instead of a generic template.
Our team speaks English, German, Polish, French and Spanish. Campaigns themselves go out in 15+ languages, tailored individually to each brand and market.
It depends entirely on your brand: list size, channels used and how much volume you need. Pricing is a monthly retainer that scales with scope, whether you're a new brand or an established 7-figure one. A performance-based, success-driven pricing option is also available. Reach out for a quote tailored to you.
No lock-in. There are no long-term contracts holding you hostage. You can walk away anytime, so we earn the work every month, not just the first one.